Refund policy

FAM Collective™ — Return & Refund Policy

At FAM Collective™, every piece is curated, authenticated, and inspected with precision. Our goal is to ensure that you receive only genuine, high-quality luxury goods sourced through our verified global network.

To protect the integrity of our marketplace and the interest of all clients, the following policy applies to all purchases:

7-Day Authenticity Assurance

FAM Collective™ provides a 7-day authenticity guarantee from the date of delivery.

If a client believes the item received is not authentic, the following conditions apply:

A formal authenticity review will be conducted.
The client must provide complete unedited photos/videos of the item and the issue raised.
A third-party authentication may be required (Entrupy, LegitGrails, ProAuthenticate, etc.).
If proven not authentic, a full refund will be issued immediately.

If the item is verified as authentic, no refund or return will be granted.

All Sales Are Final

Due to the nature of luxury sourcing, all sales are final once the order is received, except under the 7-Day Authenticity Assurance clause.

We do not accept returns or refunds for:

Change of mind
Incorrect or wrong size/style/color chosen by the buyer
Minor variations in color due to lighting or screen display
Natural leather characteristics (creases, grain, micro variations)
Standard outlet features (light marks, price tag residue, or packaging variations)
Damage caused by misuse, wear and tear, or improper handling

Order Accuracy & Verification

Before checkout, buyers are responsible for reviewing:

Product description
Dimensions
Materials
Condition (if applicable)

FAM Collective™ ensures that all listings are accurately described and photographed.

Damaged or Missing Items

If an item arrives damaged due to shipping or has missing components:

Notify us within 48 hours of delivery.
Provide photos/videos of the damage and packaging.
We will coordinate with the courier and provide the best resolution possible.

Strict No-Cancellation Policy

Once an order is confirmed and processing begins, cancellations are not permitted. Each item is sourced, reserved, and shipped specifically for the buyer.

By Purchasing, the Client Acknowledges:

That they have reviewed the product details before payment
That luxury outlet items may differ slightly in packaging
That all sales are final, except for the authenticity claim process
That FAM Collective™ reserves the right to decline cases that violate policy guidelines