Shipping policy

FAM Collective™ — Shipping Policy (Updated Japan Premium Outlet Version)

We ship nationwide and internationally through reputable logistics partners to ensure fast, secure, and reliable delivery for every FamCollective™ purchase.

Order Processing Time

Ready-stock items: 1–2 business days
Pre-orders / sourced items: Timeline indicated per listing
Shipping begins once payment is confirmed.

Shipping Partners

Local: GrabExpress, Lalamove, J&T, LBC

International: DHL, FedEx, UPS

Tracking details are provided once the package has been dispatched.

Delivery Timeframes

Metro Manila: 1–3 days
Provincial: 3–7 days
International: Varies per region and customs processing

FAM Collective™ is not responsible for courier delays caused by weather, customs, or carrier logistics.

Premium Japan Packaging (Updated)

Every order from FAM Collective™ is shipped with Original Japan Premium Outlet Packaging, including:

Official Japan outlet packaging materials
Japan-issued product cards and inserts
Factory-standard protective wrapping
Dust bags (when applicable)
Japan-stamped purchase documents, verifying the item’s origin and ensuring the highest authentication standard worldwide

This level of documentation is globally recognized as one of the strictest and most trusted luxury authentication systems in the world.

Shipping Risk

Once the parcel is handed to the courier:

Responsibility transfers to the buyer
Any loss or damage in transit will be lodged with the courier for investigation
We will assist in coordinating claims but cannot issue refunds outside the Authenticity Policy